Returns & Service
Of course, we hope you're happy with your order. Not completely satisfied? Don't worry, we're here to help.
Returns, how do they work?
You can return your order within 30 days of receipt, provided the products are unopened and in their original condition.
Send us an email at service@ovabalance.eu and include:
- Your order number
- Which products you want to return
- The reason for the return (not mandatory, but helps us improve)
- We will then send you the return instructions as soon as possible.
Important to know:
- We only accept returns of unopened products.
- Return shipping costs are at your own expense.
- Once we have received and inspected your return, we will refund the amount to your account within 5 business days.
I have a problem with my order
Is there something wrong with your order or did you receive a damaged product?
Let us know via service@ovabalance.eu. If possible, send a photo of the product or the packaging right away, and we will resolve the issue for you quickly.
