Frequently Asked Questions
Want to double-check something before you order? Understandable. That's why we've included the answers to our most frequently asked questions in this FAQ. Have a question about a specific product? Check the FAQ on the product page.
Is your question not listed? Send us a message, we're happy to help.
When will my order be delivered?
Order on a working day before 10:00 p.m.? Then your package will be dispatched the very same day! Order later in the evening or at the weekend, and we will send it out on the next working day.
We ship with DHL (in the Netherlands) and with PostNL or DPD within the rest of Europe.
As we generally send everything as a letterbox package, you don't even need to stay at home, which is very convenient.
Your order is usually delivered the next day. During busy periods (for example around the holidays), it can take a few days longer.
Please allow for up to an extra week of delivery time.
As soon as your order is on its way, you will receive an email with a Track & Trace code. This way, you can follow exactly where your package is.
What should I do if my package hasn't been delivered?
Usually, your parcel is delivered the next day. Is that not the case?
First, check the Track & Trace link you received by email. It shows exactly where and when your order should be delivered.
Does the Track & Trace indicate that your parcel has already been delivered or should have been delivered, but you haven't received it yet? Please wait another 2 business days.
Often, the parcel will turn up on its own.
Tip: also check if your order might have been delivered to your neighbors or left in a safe place. Has your parcel still not arrived after 2 business days?
Then please contact us at info@ovabalance.nl. We are happy to help and will make sure your order eventually reaches you.
I received my order, but something is damaged or missing.
We are sorry to hear that your order arrived incomplete or in less than perfect condition.
Please contact us as soon as possible at info@ovabalance.nl and let us know what went wrong.
We are happy to help and will make sure the issue is resolved.
What are the shipping costs?
We offer free shipping within the Netherlands and Belgium on orders of €50 or more. For orders below this amount, shipping costs €4.95.
Can I change or cancel my order?
We usually process orders within an hour of being placed.
Want to change or cancel something? Please contact us as soon as possible so we can still intervene before your package leaves the door.
Has your order already been shipped?
No problem: you can return your order within 30 days of receipt.
I have difficulty swallowing supplements. Can I open them?
Yes, you can! Our supplements come in capsules, softgels, or tablets, and you can adapt them (if necessary).
Capsules can be carefully pulled apart and the contents mixed with some water, juice, or added to your smoothie.
Softgels can be opened by:
- cutting them with sharp scissors,
- pricking a hole in them with a needle, or
- carefully cutting them open with a small knife (for example, a potato peeler).
You can then mix the oil into a smoothie, some (coconut) yogurt, or another dish.
Magnesium comes in a tablet. Do you find them difficult to swallow? You can also cut them in half.
Please note: the taste can sometimes be a bit stronger when you open the capsule or softgel.
Capsules and softgels are designed to make the contents easier to swallow with a neutral taste, so it can sometimes taste a bit more intense.
