Complaints & Comments
We consider it important that you are satisfied with our products and service. Do you have a complaint or comment? Let us know, we are listening and will work together to find a solution.
I have a complaint, what can I do?
We consider it very important that you are satisfied with our products and service. Do you have a complaint? Let us know via service@ovabalance.eu. We take your message seriously and will always work together to find a suitable solution.
My package is damaged, what now?
We are sorry to hear that your order arrived incomplete or damaged.
Please take photos of the package, the inner packaging, and the damaged products.
Send these to service@ovabalance.eu within 3 calendar days of receipt, and we will make sure the issue is resolved.
How quickly will I receive a response to my complaint or comment?
We always try to respond within 2 business days. Often we can do it sooner.
I received a product that I did not order. What should I do?
Contact us by sending an email to service@ovabalance.eu. We will make sure you receive the right product and clearly explain the process for returning the wrong product.
Where can I share suggestions or feedback?
We would love to hear what could be improved or what you particularly like. You can always send your ideas or comments to service@ovabalance.eu. Together, we make Ovabalance a little better every day.
